.nora-admin{--ni-forest:#214f36;--ni-cream:#fefcf6;--ni-line:#e3e5dc;--ni-muted:#777e73;color:#234a36;font-size:13px}.nora-admin button,.nora-admin a{cursor:pointer}.nora-admin button:disabled{cursor:not-allowed;opacity:.45}:is(.nora-admin button:focus-visible,.nora-admin input:focus-visible,.nora-admin textarea:focus-visible){outline-offset:3px;outline:2px solid #e96d5b}.ni-heading{justify-content:space-between;align-items:center;gap:15px;margin-bottom:20px;display:flex}.ni-heading>p{color:var(--ni-muted)}.ni-heading>div{gap:8px;display:flex}.ni-button{background:var(--ni-forest);color:#fff;border:1px solid var(--ni-forest);border-radius:8px;justify-content:center;align-items:center;gap:8px;padding:10px 14px;font-size:12px;line-height:1.5;display:inline-flex}.ni-button.secondary{color:var(--ni-forest);border-color:var(--ni-line);background:#fff}.ni-text{color:var(--ni-forest);background:0 0;padding:5px;font-size:12px}.ni-availability{border:1px solid var(--ni-line);background:#fff;border-radius:8px;align-items:center;gap:8px;padding:10px;font-size:12px;display:flex}.ni-availability i{background:#999;border-radius:50%;width:7px;height:7px}.ni-availability.online i{background:#448556}.ni-connection{color:#806147;background:#f8ecdf;border:1px solid #efdfc9;border-radius:9px;margin-bottom:16px;padding:12px 16px;font-size:12px;line-height:1.8}.ni-error{color:#8d3c2c;background:#fbe4db;border-radius:8px;margin-bottom:12px;padding:12px}.ni-error button{margin-inline-start:15px;text-decoration:underline}.ni-inbox{border:1px solid var(--ni-line);background:#fff;border-radius:14px;grid-template-columns:255px minmax(310px,1fr) 220px;height:calc(100dvh - 295px);min-height:655px;max-height:1000px;display:grid;overflow:hidden;box-shadow:0 8px 25px #214f3604}.ni-list{border-inline-end:1px solid var(--ni-line);flex-direction:column;min-height:0;display:flex}.ni-list-heading{justify-content:space-between;align-items:center;padding:20px 16px 14px;font-size:15px;display:flex}.ni-list-heading span{color:var(--ni-muted);font-size:11px}.ni-search{background:#f5f6f1;border-radius:8px;align-items:center;gap:8px;margin:0 14px 12px;padding:9px 10px;display:flex}.ni-search input{background:0 0;border:0;width:100%;min-width:0;padding:0;font-size:12px}.ni-filters{flex-wrap:wrap;gap:3px;padding:0 12px 14px;display:flex}.ni-filters button{color:var(--ni-muted);border-radius:6px;padding:6px 7px;font-size:10px}.ni-filters button.active{color:var(--ni-forest);background:#edf3e9}.ni-threads{flex:1;overflow:auto}.ni-thread{text-align:start;border-top:1px solid #eff0e9;border-inline-start:3px solid #0000;gap:9px;width:100%;padding:17px 15px;display:grid}.ni-thread.active{border-inline-start-color:var(--ni-forest);background:#f3f6ee}.ni-thread>div{align-items:center;gap:8px;min-width:0;display:flex}.ni-thread strong{white-space:nowrap;text-overflow:ellipsis;max-width:110px;overflow:hidden}.ni-thread time{color:var(--ni-muted);margin-inline-start:auto;font-size:10px}.ni-initial{background:#e8eadd;border-radius:50%;flex-shrink:0;place-items:center;width:33px;height:33px;font-weight:600;display:grid}.ni-thread>p{white-space:nowrap;text-overflow:ellipsis;color:var(--ni-muted);margin:0;font-size:12px;overflow:hidden}.ni-tag{width:fit-content;color:var(--ni-forest);background:#edf3e9;border-radius:5px;padding:3px 7px;font-size:10px;display:inline-flex}.ni-tag.waiting{color:#a25735;background:#f9e7dd}.ni-tag.closed{color:#79806f;background:#f0f1ee}.ni-pagination{border-top:1px solid var(--ni-line);justify-content:space-between;padding:13px;font-size:11px;display:flex}.ni-chat{background:var(--ni-cream);flex-direction:column;min-width:0;min-height:0;display:flex}.ni-chat-header{border-bottom:1px solid var(--ni-line);background:#fff;align-items:center;gap:10px;padding:16px;display:flex}.ni-chat-header h2{margin:0;font-size:16px}.ni-chat-header p{color:var(--ni-muted);margin:3px 0 0;font-size:11px}.ni-chat-header>.ni-button{margin-inline-start:auto;padding:7px 10px;font-size:11px}.ni-messages{flex-direction:column;flex:1;gap:18px;min-height:220px;padding:18px 20px;display:flex;overflow:auto}.ni-message{align-self:flex-start;gap:8px;max-width:93%;display:flex}.ni-message.customer{align-self:flex-end}.ni-message>div{min-width:0}.ni-message>img{object-fit:cover;border-radius:50%;width:29px;height:29px}.ni-meta{color:#8a9184;justify-content:space-between;gap:14px;margin-bottom:5px;font-size:9px;display:flex}.ni-meta time{white-space:nowrap}.ni-bubble{white-space:pre-wrap;overflow-wrap:anywhere;background:#fff;border:1px solid #e6e9de;border-radius:12px 0 12px 12px;margin:0;padding:12px 14px;font-size:13px;line-height:1.95}.customer .ni-bubble{background:#edf2e8;border-color:#e3eada;border-radius:0 12px 12px}.human .ni-bubble{background:#f1f6ed;border-color:#bfcfbc}.note .ni-bubble{color:#7a6839;background:#fff3dc;border:1px dashed #dacdac}.ni-sources{color:#7d8876;align-items:center;gap:5px;margin-top:7px;font-size:10px;display:flex}.ni-review{color:#687960;gap:12px;margin-top:7px;font-size:10px;display:flex}.ni-event{text-align:center;color:#92735c;align-self:center;max-width:90%;font-size:11px;line-height:1.9}.ni-handoff{background:#faf0e7;border:1px solid #efddd0;border-radius:9px;justify-content:space-between;align-items:center;gap:10px;margin:0 16px 14px;padding:13px;display:flex}.ni-handoff strong{color:#76533d;font-size:12px}.ni-handoff p{color:#8f6a51;margin:3px 0 0;font-size:10px;line-height:1.8}.ni-handoff .ni-button{flex-shrink:0;font-size:11px}.ni-composer{border-top:1px solid var(--ni-line);background:#fff;padding:13px 17px}.ni-composer.internal{background:#fff8ea}.ni-composer>div{color:var(--ni-muted);justify-content:space-between;gap:8px;font-size:10px;display:flex}.ni-composer>div button{color:var(--ni-forest)}.ni-composer textarea{resize:none;background:0 0;border:0;width:100%;height:66px;padding:10px 0;font-size:13px;line-height:1.8}.ni-composer footer{justify-content:space-between;align-items:center;gap:8px;display:flex}.ni-composer footer small{color:#919989;font-size:10px}.ni-context{border-inline-start:1px solid var(--ni-line);padding:21px 17px;overflow:auto}.ni-context h3{margin-bottom:12px;font-size:13px}.ni-context section{border-bottom:1px solid #eeefe8;padding:15px 0}.ni-context small{color:#8b9482;font-size:10px}.ni-context p{color:#6e7869;margin-top:7px;font-size:12px;line-height:1.9}.ni-id{overflow-wrap:anywhere;font-size:10px!important}.ni-avatar-line{align-items:center;gap:8px;display:flex}.ni-avatar-line img{object-fit:cover;border-radius:50%;width:35px;height:35px}.ni-empty{text-align:center;color:var(--ni-muted);flex-direction:column;align-items:center;gap:12px;padding:35px 18px;font-size:13px;display:flex}.ni-empty small{font-size:11px}.ni-select{max-width:400px;margin:auto}.ni-select>img{object-fit:cover;border-radius:50%;width:85px;height:85px;margin-bottom:8px}.ni-select h2{color:var(--ni-forest);font-size:21px}.ni-mobile-back{display:none}.ni-knowledge-hero{background:var(--ni-forest);color:#fff;border-radius:14px;align-items:center;gap:22px;margin-bottom:20px;padding:28px;display:flex}.ni-knowledge-hero img{object-fit:cover;border-radius:50%;width:78px;height:78px}.ni-knowledge-hero h2{margin-bottom:9px;font-size:22px}.ni-knowledge-hero p{color:#dbe6d8;max-width:690px;font-size:13px;line-height:1.9}.ni-knowledge-grid{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.ni-knowledge-card{border:1px solid var(--ni-line);background:#fff;border-radius:11px;flex-direction:column;align-items:start;gap:12px;padding:22px;display:flex}.ni-knowledge-card>span{background:#edf3e9;border-radius:9px;padding:11px}.ni-knowledge-card h3{font-size:15px}.ni-knowledge-card p{color:var(--ni-muted);font-size:12px;line-height:1.9}.ni-knowledge-card a{margin-top:auto;font-size:11px;text-decoration:underline}.ni-knowledge-title{justify-content:space-between;align-items:center;gap:12px;margin:30px 0 16px;display:flex}.ni-knowledge-title h2{font-size:22px}.ni-knowledge-title p{color:var(--ni-muted);margin-top:8px;font-size:12px}.ni-knowledge-entries{gap:14px;display:grid}.ni-knowledge-entries article{border:1px solid var(--ni-line);background:#fff;border-radius:11px;padding:20px}.ni-knowledge-entries article>div{align-items:center;gap:15px;display:flex}.ni-knowledge-entries h3{font-size:15px}.ni-knowledge-entries p{white-space:pre-wrap;margin:12px 0;font-size:13px;line-height:1.9}.ni-knowledge-entries small{color:var(--ni-muted)}.ni-knowledge-entries footer{flex-wrap:wrap;gap:10px;margin-top:16px;display:flex}.ni-dialog{color:#234a36;background:#fefcf6;max-height:90dvh;overflow:auto}.ni-dialog form{gap:15px;display:grid}.ni-dialog label{gap:7px;font-size:13px;display:grid}.ni-dialog input,.ni-dialog textarea{background:#fff;border:1px solid #dce0d4;border-radius:8px;width:100%;padding:10px}.ni-dialog textarea{min-height:140px}.ni-dialog blockquote{background:#edf3e9;padding:12px;font-size:12px;line-height:1.9}.ni-customer-preview{max-width:390px}.ni-customer-preview>div:last-child{flex-direction:column;gap:15px;max-height:60vh;display:flex;overflow:auto}.ni-customer-preview small{color:#7a8574;font-size:10px}.nora-status{background:#edf3e9;border-bottom:1px solid #e3e5dc;padding:12px 18px;font-size:12px;line-height:1.8}.chat-bubble>small{opacity:.7;margin-bottom:6px;font-size:10px;display:block}.chat-event{font-size:12px;line-height:1.9;background:#f8ecdf!important}.chat-footnote p{margin-top:6px;font-size:10px}.nora-sheet>.error{margin:8px 15px;font-size:12px}.admin-content:has(.nora-admin){max-width:1700px;padding:25px}.admin-content:has(.nora-admin) .admin-welcome{margin-bottom:12px}.admin-content:has(.nora-admin) .admin-welcome h1{font-size:27px}@media (max-width:1350px){.ni-inbox{grid-template-columns:245px minmax(310px,1fr)}.ni-context{display:none}}@media (max-width:1000px){.ni-knowledge-grid{grid-template-columns:repeat(2,1fr)}.ni-heading{flex-wrap:wrap}.ni-heading>div{justify-content:space-between;width:100%}.ni-inbox{height:750px}}@media (max-width:650px){.admin-content:has(.nora-admin){padding:15px 10px}.ni-inbox{height:calc(100dvh - 230px);min-height:620px;display:block}.ni-list{height:100%;display:none}.ni-inbox.show-list .ni-list{display:flex}.ni-inbox.show-list .ni-chat{display:none}.ni-chat{height:100%}.ni-mobile-back{color:var(--ni-forest);display:inline-flex}.ni-messages{padding:15px 12px}.ni-message{max-width:97%}.ni-handoff{flex-wrap:wrap;margin:0 10px 10px}.ni-handoff .ni-button{width:100%}.ni-composer footer small{font-size:9px}.ni-chat-header{padding:12px}.ni-chat-header h2{font-size:14px}.ni-knowledge-grid{grid-template-columns:1fr}.ni-knowledge-hero{gap:12px;padding:18px}.ni-knowledge-hero img{width:55px;height:55px}.ni-knowledge-hero h2{font-size:17px}.ni-knowledge-hero p{font-size:11px}.ni-knowledge-title{flex-wrap:wrap}.ni-heading{font-size:12px}.ni-connection{font-size:11px}}.ni-summary{color:#234a36;background:#f1f5eb;border:1px solid #d5dfcf;border-radius:10px;flex-shrink:0;margin:12px 16px 0;overflow:hidden}.ni-summary summary{cursor:pointer;align-items:center;gap:8px;padding:12px;font-size:13px;display:flex}.ni-summary summary:after{content:"⌄";margin-inline-start:auto}.ni-summary summary strong{font-weight:600}.ni-summary summary time{color:#717d6a;margin-inline-start:auto;font-size:10px}.ni-summary p{white-space:pre-wrap;overflow-wrap:anywhere;max-height:180px;margin:0;padding:0 14px 14px;font-size:13px;line-height:1.85;overflow:auto}.ni-message.summary .ni-bubble{background:#f1f5eb;border-color:#d5dfcf}.nora-typing{color:#64775d;align-items:center;gap:8px;padding:4px;font-size:13px;display:flex}@media (max-width:700px){.ni-summary{margin:10px 10px 0}.ni-summary summary{flex-wrap:wrap}.ni-summary p{max-height:145px;font-size:14px}}.ni-summary~.ni-messages{min-height:0}.nora-recommendation{grid-template-columns:76px minmax(0,1fr);align-items:start!important;gap:12px!important;display:grid!important}.nora-recommendation>.approved-image{object-fit:cover;width:76px!important;height:88px!important}.nora-product-info{gap:5px;min-width:0;display:grid}.nora-product-info>a,.nora-product-info>strong{font-size:15px}.nora-product-info>small{font-size:12px}.nora-preview-label{color:#8c634d}.nora-recommendation>.nora-add{grid-column:1/-1;justify-content:center;align-items:center;gap:7px;min-height:42px;padding:9px 14px;font-size:14px;display:flex}.nora-add:disabled{opacity:.55;cursor:default}.nora-bag-summary{background:#f0f4e9;border:1px solid #d9e0d2;border-radius:10px;padding:16px}.nora-bag-summary>.btn{justify-content:center;margin-top:12px;display:flex}.nora-sheet .nora-recommendation>.nora-add:after{content:none!important}.ni-chat-actions{flex-wrap:wrap;justify-content:flex-end;gap:6px;margin-inline-start:auto;display:flex}.ni-chat-actions .ni-button{padding:8px 10px}.ni-delete{color:#993d30!important}.ni-delete-confirm{background:#993d30;border-color:#993d30}.ni-dialog-actions{justify-content:flex-end;gap:10px;display:flex}.ni-archived{background:#f7eee6;border-bottom:1px solid #e8dace;padding:12px 16px;font-size:13px;line-height:1.8}.ni-archived p{margin:4px 0}.ni-archived small{overflow-wrap:anywhere;font-size:11px}.ni-archived~.ni-messages{min-height:0}.ni-filters button{font-size:12px}.ni-tag.deleted{color:#993d30;background:#f7eee6}@media (max-width:650px){.ni-chat-actions .ni-button{padding:7px 8px}.ni-chat-header{gap:7px}.ni-chat-actions{max-width:190px}}.ni-whatsapp-setup{color:#214f3a;background:#fff;border:1px solid #dce4dc;border-radius:14px;margin:0 0 18px;padding:16px}.ni-whatsapp-setup summary{cursor:pointer;font-weight:600}.ni-whatsapp-body{max-width:780px;padding-top:14px}.ni-whatsapp-body p{font-size:14px;line-height:1.7}.ni-whatsapp-body label{margin:14px 0;font-size:14px;display:block}.ni-whatsapp-body input:not([type=checkbox]){box-sizing:border-box;border:1px solid #ccd8cc;border-radius:8px;width:100%;margin-top:6px;padding:12px;display:block}.ni-wa-actions{flex-wrap:wrap;gap:10px;display:flex}.ni-wa-enable{align-items:center;gap:10px;display:flex!important}.ni-delivery-state{overflow-wrap:anywhere;margin:8px 0;display:block}.ni-delivery-state button{margin-inline-start:10px;text-decoration:underline}.ni-wa-result{color:#214f3a;background:#eef5ed;border:1px solid #c7d7c9;border-radius:8px;padding:12px 16px;font-weight:600}.ni-wa-result.error{color:#8a2e1e;background:#fff1ec;border-color:#dfb1a3}.ni-template-entry{padding:0 24px 16px}.ni-template-entry:empty{display:none}.ni-template-dialog{max-height:90dvh;font-size:1rem;overflow-y:auto}.ni-template-dialog label{gap:8px;display:grid}.ni-template-dialog select,.ni-template-dialog input:not([type=checkbox]){color:#214c37;background:#fff;border:1px solid #c7d4c8;border-radius:8px;width:100%;min-width:0;padding:10px}.ni-template-preview{white-space:pre-wrap;overflow-wrap:anywhere;background:#f0f5ec;border:1px solid #c7d4c8;border-radius:12px;padding:18px}.ni-template-dialog .ni-template-consent{align-items:flex-start;gap:10px;display:flex}.ni-template-consent input{margin-top:5px}.ni-template-note{color:#626f63;font-size:.875rem}.ni-template-dialog{--ni-forest:#214f36;--ni-line:#c7d4c8;--ni-muted:#626f63;color:#234a36;background:#fefcf6}.ni-template-dialog .ni-button{color:#fff;cursor:pointer;background:#214f36;border:1px solid #214f36;width:100%;min-height:48px;font-size:1rem}.ni-template-dialog .ni-button:disabled{color:#475947;opacity:1;cursor:not-allowed;background:#dbe4d8;border-color:#b9c8b4}.ni-template-dialog .ni-template-consent input[type=checkbox]{accent-color:#214f36;flex:0 0 20px;width:20px;min-width:20px;height:20px;margin:4px 0 0;padding:0}:is(.ni-template-dialog button:focus-visible,.ni-template-dialog input:focus-visible,.ni-template-dialog select:focus-visible){outline-offset:3px;outline:2px solid #214f36}.ni-rollout{color:#244738;background:#f0f6f2;border:1px solid #dbe8df;border-radius:10px;margin-bottom:16px;padding:12px 16px;font-size:13px}.ni-message.draft .ni-bubble{background:#fff9eb;border:1px dashed #d5b875}.ni-reply-draft{color:#766333;gap:10px;padding:10px 0;display:grid}.ni-reply-draft>div{flex-wrap:wrap;gap:8px;display:flex}.ni-reply-draft button{min-height:44px}.ni-embedded>.ni-heading,.ni-embedded>.ni-rollout,.ni-embedded .ni-list{display:none}.ni-embedded .ni-inbox{border:0;min-height:590px;display:block}.ni-embedded .ni-chat{width:100%;display:flex!important}.ni-embedded .ni-mobile-back{display:none}.ni-embedded .ni-inbox .ni-chat-header{flex-wrap:wrap}.ni-embedded .ni-chat-actions{margin-inline-start:auto}.ni-embedded .ni-messages{max-height:62vh}.nora-intake-choices{gap:8px;margin-top:12px;display:grid}.nora-intake-choices label{gap:8px;display:grid}.nora-intake-choices select{width:100%;min-height:44px;font:inherit;border:1px solid var(--border);color:#242b28;background:#fff;border-radius:10px;padding:8px}.nora-intake-choices .btn{width:100%;min-height:44px}.ni-intake-preview{flex-wrap:wrap;gap:6px;margin:8px 0;display:flex}.ni-intake-preview span{color:#234638;background:#fff;border:1px solid #d6e4db;border-radius:12px;padding:7px 12px}